Last Updated: 09 October 2026
Welcome to Nin9 Tails. These Terms and Conditions govern your use of our website and your booking or use of our pet grooming, mobile grooming, and pet taxi services.
By accessing our website or booking a service with us, you agree to these terms. Please read them carefully before proceeding.
Nin9 Tails provides pet grooming services for dogs, cats, rabbits, and birds. Our services include full and basic grooming, mobile grooming, and pet taxi services.
We operate a grooming salon in Abu Dhabi and offer mobile grooming services in Abu Dhabi, Dubai, and Al Ain. Our pet taxi service is advertised for pet transportation in Abu Dhabi.
For enquiries or bookings, you can contact us using the details provided at the end of this page.
You may use our website to learn about our services, view grooming packages, contact us, and make service enquiries.
When using this website, you agree not to:
We may update, modify, or remove website content when necessary. We do not guarantee that every page or feature will always be available or free from errors.
Nin9 Tails offers grooming services tailored to the needs of different pets. Depending on the selected package and the animal’s requirements, services may include bathing, coat trimming, brushing, nail care, ear and eye cleaning, de-matting, coat conditioning, and other species-specific grooming procedures.
The services included in a booking depend on the package selected and any arrangements confirmed with our team.
We may recommend adjustments to a grooming session based on your pet’s coat condition, temperament, size, species, or comfort during the appointment. If a requested procedure is unsuitable or cannot be performed safely, we may decline or modify that part of the service.
Appointments can be requested through our available booking channels, including phone, WhatsApp, and website enquiries.
Submitting a booking request does not necessarily mean an appointment has been confirmed. Your appointment should be considered confirmed once the details have been agreed with our team.
Appointment availability may vary by location, service type, groomer availability, and scheduling requirements. Same-day appointments may be available but are not guaranteed.
Customers are responsible for providing accurate contact details, the correct service location, and relevant information about their pet when arranging an appointment.
To help us provide an appropriate and safe grooming or transport service, customers are expected to:
Customers should also inform us of any special care requirements that may affect how their pet can be handled. Providing accurate information helps our team assess the suitability of the requested service.
We aim to provide a clean, careful, and comfortable grooming experience. However, grooming involves handling animals, using grooming equipment, and working with coats, nails, skin, and other sensitive areas.
Pets may react differently to grooming depending on their temperament, previous experiences, coat condition, and individual needs. Some animals may become anxious or resist particular procedures despite appropriate handling.
Where we believe continuing a procedure may compromise a pet’s welfare or safety, we may pause, modify, or discontinue the affected part of the service.
Grooming is not a substitute for veterinary care. If a pet appears to have a medical condition or requires veterinary assessment, customers should consult a qualified veterinarian.
Our website displays prices for selected grooming packages and services. The applicable price may depend on factors such as the pet’s size, coat condition, requested service, and any additional requirements discussed during booking.
Customers should confirm the applicable price and the services included before proceeding with an appointment.
Where applicable, taxes or other charges will be communicated as part of the quoted price or booking arrangements.
Any payment terms agreed for a particular booking will apply to that service. If you have questions about the price or payment arrangements, please contact our team before confirming your appointment.
Our mobile grooming service brings grooming facilities to the customer’s location in areas we serve. Availability depends on the service location, appointment schedule, and suitability of the requested service.
Customers booking mobile grooming are responsible for providing an accurate address and ensuring that our team can access the agreed location.
Please notify us in advance of any access restrictions or other circumstances that may affect the appointment. Our team may need to discuss alternative arrangements if the location is inaccessible or unsuitable for the service.
Nin9 Tails offers pet taxi services for transporting pets. Availability, routes, and arrangements should be confirmed with our team before the journey.
Customers must provide accurate pickup and drop-off details and disclose relevant information about their pet’s size, temperament, handling requirements, and any special transport needs.
Customers should ensure that their pet is ready for collection at the agreed time. Transport arrangements may be affected by traffic, road conditions, access restrictions, or other circumstances beyond our reasonable control.
Pet taxi services are intended for animal transportation and should not be treated as a substitute for emergency veterinary assistance.
If you need to change your appointment details, service selection, or location, please contact us as early as possible.
Requests to change a booking are subject to availability and may require confirmation from our team. A change to the requested service or the information provided at the time of booking may also affect the quoted price or appointment duration.
Any cancellation, rescheduling, or other booking arrangements specifically confirmed with our team will apply to the relevant appointment.
We aim to provide grooming services appropriate to each pet’s needs and the package selected. However, results may vary according to coat condition, matting, breed characteristics, temperament, and other individual factors.
For example, severe matting or sensitive skin may limit the grooming techniques that can reasonably be used. Our team may recommend a different approach where necessary to avoid causing unnecessary discomfort.
We do not guarantee an exact cosmetic result in every situation, particularly where a pet’s condition or behaviour limits the available grooming options.
Our website may display customer reviews, photographs, and other content relating to our services. Reviews reflect the experiences and opinions of the individuals who submitted them.
We do not guarantee that every third-party review or statement will represent every customer’s experience.
Website content, including text, branding, graphics, and original images, may be protected by intellectual property laws. You may not reproduce or use this material for commercial purposes without appropriate authorisation.
Our website may contain links to third-party platforms, including WhatsApp, Google Maps, customer review services, social media platforms, and our separate online store.
These external services operate under their own terms, conditions, and privacy policies. Nin9 Tails does not control all aspects of third-party websites and is not responsible for their content, availability, or independent practices.
Your use of an external service is subject to the terms and policies applicable to that service.
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data protection requirements.
Information provided through enquiries, bookings, and other interactions may be used to respond to your requests, arrange services, communicate with you, and fulfil relevant business or legal obligations.
For further details about the information we collect and how it is handled, please review our Privacy Policy published on this website.
Nin9 Tails will take reasonable care when providing its services. However, to the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control or from inaccurate or incomplete information provided by a customer.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law. These terms do not remove any rights or remedies that customers may have under applicable law.
If you have concerns about a service, please contact us so that we can review the matter.
Circumstances such as severe weather, traffic disruptions, equipment issues, unexpected staff unavailability, or other events beyond our reasonable control may affect an appointment or transport service.
Where such circumstances arise, we will make reasonable efforts to communicate with affected customers and discuss any necessary changes to the arrangements.
We may revise these Terms and Conditions to reflect changes to our services, website, business practices, or applicable legal requirements.
Updated terms will be published on this page with a revised date. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law. Any separately agreed booking arrangements remain subject to the terms applicable to that booking and relevant legal requirements.
These Terms and Conditions are governed by the applicable laws of the United Arab Emirates. Any disputes arising in connection with these terms will be handled by the competent courts or authorities in accordance with applicable law.
If you have questions about these Terms and Conditions, our grooming services, or your booking arrangements, please contact us.
Nin9 Tails
Address: Street 6, Al Reef, Abu Dhabi, United Arab Emirates
Email: info@nin9tails.com
Abu Dhabi: +971 50 617 3801
Dubai: +971 50 739 2382
Website: https://www.nin9tails.com/